7-Day Change-of-Mind Return Policy

For change-of-mind returns, you have 7 days after receiving your item to request a return. This 7-day limit and the unused/original-packaging requirements apply only to change-of-mind returns and do not limit your rights under the Australian Consumer Law for faulty, damaged, incorrectly supplied or otherwise non-compliant goods.

To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at hitompty@gmail.com. Returns must be approved before being sent back.

Return address:
3/21 Alton St, Coopers Plains QLD 4108, Australia

Items sent back to us without first requesting a return will not be accepted.

Return Shipping

For change-of-mind returns, including ordering the wrong model or item, the customer is responsible for the return shipping costs.

If the item is defective, damaged, or we have sent you the wrong item, we will cover the reasonable return shipping costs.

Original shipping charges are non-refundable for change-of-mind returns.

Damages and Incorrect Items

Please inspect your order upon delivery and contact us as soon as possible if the item is defective, damaged, or you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / Non-returnable Items

Custom-made or personalised products cannot be returned for change of mind. Please contact us if you have questions about whether your item is eligible for return.

This does not affect your rights under the Australian Consumer Law.

Exchanges

If you would like to exchange an eligible item, please contact us at hitompty@gmail.com before returning the item.

Refunds

We will notify you once we’ve received and inspected your return and let you know whether the refund has been approved. If approved, you’ll be automatically refunded to your original payment method within 10 business days.

Please remember that it may take additional time for your bank or credit card company to process the refund.

If more than 15 business days have passed since we approved your return, please contact us at hitompty@gmail.com